How to open a shared mailbox in browser

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A shared mailbox doesn’t require a password and you need to have access to it granted by ITS.

Once you have the access granted, to open the email you need to do the following:

1- Login to your aup email ( – then choose mail)

2- On the top right hand side there is a small icon showing your profile picture, please click on it

3- Select: “open another mailbox”


4- insert the shared mailbox address, then OK.


The mail will open in a new tab.



To add this email to your outlook online left pane (folder’s list):

Use the same steps 1 and 2 as above

3- If you don’t see a folder having your name on the left pane, then under folders, click “more” to expand the folder list.


4- right click on your name, then choose “add shared folder …”


5- Type the shared mailbox address and click “Add”


The email will open as a sub-folder withing your email address.

Please let us know if this solves your problem.

Best Regards,

ITS Helpdesk

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