Outlook

You can access your Outlook mail, calendar, and contacts from anywhere using your internet connection and the Office 365 portal or directly at http://outlook.office.com .

When you use Outlook without your connection to the internet, you will be able to synchronize your mail and send your responses the next time you connect to the web.

Quick Start Guides

NEW! Collaborate with Outlook Groups

With Outlook 2016 and Outlook Online, anyone can now create groups. A group consists of a mailbox (with a dedicated e-mail address), a calendar, a OneDrive file repository and a OneNote notebook. This new feature allows committees, students clubs or university departments to set up and manage their own space without requiring any intervention from IT Services.

Discover this new feature via these short videos:

Frequently Asked Questions

  • Outlook
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  • 1. What is the size of my mailbox in Office 365?
     

     

    Your mailbox will have a storage capacity of 50 GB

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  • 2. How do I remove my exchange account from my iPhone, or iPad?
     

    Use the instructions below to remove an Exchange account on your iPhone or iPad:

    1. Go to Settings > Mail, Contacts, Calendars. The Accounts screen will open.
    2. On the Accounts screen, tap the Exchange Account you want to remove.
    3. Scroll down and click Delete Account. A Delete Account warning window will open.
    4. On the Delete Account warning window, click Delete Account to finish. You have successfully deleted your Exchange account.
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  • 3. How do I change my email signature? (Mac)
     

     

    Microsoft_Outlook_2013_logo.svg

     

     

     

    Prerequisites:

    Before we begin, there are some things you will need in order to update your email signature with a snazzy picture.

    1. Microsoft Outlook 2016 for Mac- When you change your signature one of these outlook applications(Windows, Mac, or through Office 365), it does not update the other outlook applications. So if you plan to send email from a Mac, PC, and through the browser, you will have to go through all three tutorial sections. (dont worry, they dont take very long!)
    2. Microsoft Word - The formatting is so fancy that it needs another application (Word) to fine-tune the spacing and placement
    3. Signature Media (Image) - Most signatures include an image or logo of the senders organization. In our examples, we will be using the AUP Logo

    Note: Click here to download the AUP logo (right-click -> Save Image As... -> Save to your desktop)

    Create and add a signature in Outlook 2016 for Mac:

    1. Open Microsoft Word 2016 (dont have Word? Click here to learn how to download it)
    2. Select Blank Document, then click Create
    3. Click Insert from the top ribbon, then Table, and then click and drag across 1 row and 2 columns 
      InsertTableMac
    4. Select the right column, and type in your email signature.
    5. To format your signature, select the text, and then click Home from the top Ribbon. Apply your desired formatting
    6. Drag your AUP logo from your desktop in to the left table column. Tip: to resize the logo, click the logo, then drag it's borders to the desired size.
    7. Rest the pointer on a column border until the resize icon appears, then drag the columns until the table is the size that you wantAddSigNLogo
    8. Select the Table, then select the Table Design tab
    9. Click the drop-down arrow for Borders and select No BordersnoBorders
    10. Select the table, and click copy (cmd + c)
    11. Open Outlook 2016, then on the outlook menu, click Preferences...OutlookPref
    12. Under E-mail, click Signatures
    13. Click Add ( It is the  + sign under the signature name box) , a new signature appears under Signature name with the name Untitled
    14. Double-click Untitled, and then type a name for the signature (dont worry, this name wont appear in your signature, it is just for reference!)untitledSig
    15. In the right pane labeled Signature, paste the signature that we created in Microsoft WordSithSig
    16. Select the desired options in the Choose default signature section
    17. Close the Signatures dialog box
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  • 4. How do I change my email signature? (Windows)
     

    Microsoft_Outlook_2013_logo.svg

    Prerequisites:

    Before we begin, there are some things you will need in order to update your email signature with a snazzy picture.

    1. Outlook application - When you change your signature on one of the outlook applications(Windows, Mac, or through Office 365), it does not update the other types of outlook applications. So if you plan to send email from a Mac, PC, and through the browser, you will have to go through all three tutorial sections (dont worry, they dont take very long!)
    2. Microsoft Word - The formatting is so fancy that it needs another application (Word) to fine-tune the spacing and placement
    3. Signature Media (Image) - most signatures include an image or logo of the senders organization. In our examples, we will be using the AUP Logo

    Note: Click here to download the AUP logo (right-click -> Save Image As... -> Save to your desktop)

    Create and add a signature in Outlook 2016 for Windows: Watch Video

    1. Open Microsoft Word 2016 (dont have Word? Click here to learn how to download it)
    2. Select Blank Document, then click Create
    3. Click Insert from the top ribbon, then Table, and then click and drag across 1 row and 2 columns InterTableWin
    4. Select the right column, and type in your email signature.
    5. To format your signature, select the text, and then click Home from the top Ribbon. Apply your desired formatting.
    6. Drag your AUP logo from your desktop in to the left table column. Tip: to resize the logo, click the logo, then drag it's borders to the desired size.
    7. Rest the pointer on a column border until the resize icon appears, then drag the columns until the table is the size that you want.
      AddSigNLogo
    8. Select the Table, then select the Table Design tab.
    9. Click the drop-down arrow for Borders and select No BordersNoBordersWin
    10. Select the table, and click copy 
    11. Open Microsoft Outlook 2016 
    12. Create a new email message
    13. On the Message tab, in the Include group, choose Signature > Signatures...MSWemailsig
    14. Under Select signature to edit, choose New, and in the New Signature dialog box, type a name for the signature.
    15. Under Choose default signature, set the following options for your signature:
      • In the E-mail account list, choose an email account to associate with the signature. You can have different signatures for each email account.
      • In the New messages list, choose the signature that you want to be added automatically to all new email messages. If you don't want to auto sign your new email messages, accept the default option of (none).
      • In the Replies/forwards list, choose the signature that you want to be added automatically (auto sign) when you reply to or forward messages. Otherwise, accept the default option of (none).
    16. Under Edit signature, type the signature, and then choose OK.SithSigWin2
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  • 5. How do I change my email signature? (Office 365)
     

    Microsoft_Outlook_2013_logo.svg

    Prerequisites:

    Before we begin, there are some things you will need in order to update your email signature with a snazzy picture.

    1. Office 365 Mail account - When you change your signature on one of the outlook applications (Windows, Mac, or through Office 365) , it does not update the other outlook applications. So if you plan to send email from a Mac, PC, and through the browser, you will have to go through all three tutorial sections (dont worry, they dont take very long!).
    2. Signature Media (Image) - most signatures include an image or logo of the senders organization. In our examples, we will be using the AUP Logo

    Note: Click here to download the AUP logo (Right-click -> Save Image As... -> Save to your desktop)

    Create and add a signature in Mail for Office 365: 

    1. Log into the Office 365 Portal
    2. Click the Settings Gear (the gear icon in the top right corner), then click Mail under the Your app settings section
    3. On the left side column, navigate to  Options > Layout > Email SignatureaccessSigBrowser2
    4. Click the Image icon, and select the AUP logo on your desktop, then click open
    5. Click enter on your keyboard to start a new line, then enter your signature as desired.
    6. Click Save
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  • 6. How to setup my AUP email on my windows phone ?
     

    AUP uses Microsoft Exchange mail system.

    Go to Settings > email+accounts > add an account > choose EXCHANGE.

    PRT CC 410

    In the Email address field enter: NetID@aup.edu

    In the Password field enter: NetID Password

    Press sign in.

    windowsphone002

     

    In the User name field enter: NetID@aup.edu

    In the Domain field enter: aup.edu

    Press sign in

    windowsphone003

    .

    Press advanced

    windowsphone004

     

    In the Server field enter: outlook.office365.com

    Press sign in.

    windowsphone005

    Find out more about Office 365 mobile setup

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  • 7. How can I add a shared mailbox as additional account in my Outlook?
     
  • 8. Reply Setting: How can I set the default button to be "reply" instead of "reply all"
     

     

    In Office 365 Outlook online, press on the setting wheel at the top right and type in "Automatic Processing mail"

    Click on "Automatic Processing Mail" and in the left panel, choose "Reply Setting"

    setting-reply-instead-of-reply-all

     

     

    Select "reply" instead of "reply all"

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  • 9. How To: Access an Office 365 shared mailbox on iOS (iPhone or iPad)
     

    How To: Access an Office 365 shared mailbox on iOS (iPhone or iPad)

    Go to Settings > Mail, Contacts and Calendars > Add Account. From the choices available, go to the bottom and choose “Other” to manually set up the shared mailbox account.

    sharedmailbox_ios_01On the Other screen, select “Add Mail Account.” In the new screen, you will enter:

    • Name – The name that will be displayed to recipients on email
    • Email – The shared mailbox’s email (e.g., sharedEmail@aup.edu)
    • Password – Your personal email password
    • Description – Anything you choose to describe the account on your device

    img_9256

    Select “Next” to get to the full settings. Make sure that at the top of the new screen the type of account highlighted is IMAP.

    img_9261Scroll down to the “Incoming Mail Server” section, where you will enter:

    • Host Name – outlook.office365.com
    • User Name – Your AUP email [netID]@aup.edu/the shared mailbox’s name (e.g., a999999@aup.edu/sharedEmail)
    • Password – Your personal email password

    img_9257Scroll down again to the “Outgoing Mail Server” section, where you will enter:

    • Host Name – smtp.office365.com
    • User Name – [netid]@aup.edu
    • Password – Your personal email password

    img_9258Select “Next” and wait for the server to verify your settings. When complete, you will be presented with the option of what you want to sync. Make your choices, and select “Save.”

     

    Now you will find the shared account in your Mail app, under Mailboxes, with the description name you gave it.

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  • 10. How To: Access an Office 365 shared mailbox on Android
     

    How To: Access an Office 365 shared mailbox on Android

    Go to Settings and then add an account under the Accounts settings.

    From the list of types, select your device’s mail application.

    This is called “Mail” or “Email.” Do NOT choose Exchange ActiveSync.

    On the first screen, enter:

    • Email address – The shared mailbox’s email (e.g., sharedEmail@aup.edu)
    • Password – Your personal email password

    Select “Manual Setup” to go to the detailed incoming mail settings, and enter:

    • Type of account/Protocol – IMAP
    • Username – [netID]@aup.edu/the shared mailbox’s name (e.g., a999999@aup.edu/sharedEmail)
    • Email address – If it doesn’t carry over from the previous screen, re-enter the shared mailbox’s email (e.g.,a999999@aup.edu)
    • Password – If it doesn’t carry over from the previous screen, re-enter your personal email password
    • IMAP Server – outlook.office365.com
    • Security Type – SSL
    • Port – Leave as is

    Select “Next”

    It will take a moment to check the server settings, and then to go to the detailed outgoing mail settings. Enter:

    • Username – [netID]@aup.edu
    • Password – If it doesn’t carry over from the previous screen, re-enter your personal email password
    • SMTP Server – smtp.office365.com
    • Security Type – TLS/TLS (accept all certificates)
    • Server Port – Leave as is
    • Checkbox to require login – Make sure it is checked

    Select “Next.” It will take a few moments for the server to connect and the sync to start.

    You will be prompted to select a name for the mailbox and to enter the name that will appear in the From field when you send mail.

    The shared mailbox should appear as an additional account in your mail app.

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  • 11. How to open a shared mailbox in browser
     

    A shared mailbox doesn't require a password and you need to have access to it granted by ITS.

    Once you have the access granted, to open the email you need to do the following:

    1- Login to your aup email (portal.office.com - then choose mail)

    2- On the top right hand side there is a small icon showing your profile picture, please click on it

    3- Select: "open another mailbox"

    2016-10-10-15_54_53-program-manager

    4- insert the shared mailbox address, then OK.

    2016-10-10-15_55_17-mail-test-student-outlook

    The mail will open in a new tab.

     

     

    To add this email to your outlook online left pane (folder's list):

    Use the same steps 1 and 2 as above

    3- If you don't see a folder having your name on the left pane, then under folders, click "more" to expand the folder list.

    2016-10-10-15_55_39-mail-test-student-outlook

    4- right click on your name, then choose "add shared folder ..."

    2016-10-10-15_56_01-mail-test-student-outlook

    5- Type the shared mailbox address and click "Add"

     

    The email will open as a sub-folder withing your email address.

    Please let us know if this solves your problem.

    Best Regards,

    ITS Helpdesk

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  • 12. How do I configure my reply settings?
     

     

    Tired of sending the entire campus your personal information? We hear ya. Below are the steps you can take to change your default reply settings.

    Reply vs. Reply All settings.

    1. Click the Reply menu button
    2. Click Change default
    3. Click either Reply or Reply all

    replyvsreplyallss

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  • 13. How do I change the settings for Clutter?
     

     

    There is junk mail - which is usually spam. And then there is Clutter - which are emails Microsoft noticed you don't really care about. Emails that end up in the Clutter folder are low-priority emails that Microsoft Outlook noticed you don't open very often. Because things go into Clutter based on your behavior (and how important it is flagged), you can "train" Outlook to not put things in the Clutter folder. Do you just want Clutter turned off? See the directions below on how to handle your Clutter.

     

    Turn Clutter Off

    1. Click the Settings gear
    2. Click Mail
    3. Click Clutter
    4. Click Separate items identified as clutter

    Edit Clutter settings

    Train Your Clutter

    You may not want to get rid of  the Clutter feature all together. Thankfully, there is a way to "train" Clutter to put the emails (that you care about) back into your inbox.

    Note: Moving items back into your inbox tells Clutter: Hey, from now on, I would like to start seeing these in my inbox.

    1. Make sure you are in the Mail Application in Office 365
    2. Click the Clutter folder
    3. Look through the emails, and click the Move to Inbox button (Looks like a paintbrush with a red circle)

    trainclutterss

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  • 14. How do I activate Bcc?
     

     

    Using blind carbon copy (BCC) allows you to send emails without the other email recipients being visible to one another. This comes in handy when you need to send a mass email, but only want the replies to be visible to you (even if someone accidentally uses Reply All).

    Another way to think about it;  if you receive an email, which utilized Bcc,  the email will not show you the other individuals who also received the same email.  So how do you activate Bcc?

    Note: When composing a Bcc email, it is good practice to indicate, within the message, the group(s) the message is being sent to. (ie. "Dear Faculty, Staff, and Students")

     

    The Easy Way

     Click The Bcc icon in the top right corner of the email

    easyactivatebccss

    Would you rather the Bcc field to just be there?

    1. Click the Settings gear
    2. Click Mail
    3. Click Message format

     

    permenablebccss

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